Updated 7/8/2024:Had a wonderful experience with their customer service and wanted to share. During my last apartment move in June, the remote somehow got misplaced and since bending over to manually touch the buttons has been difficult due to injury, I thought I’d email and ask if they could send a replacement remote for the unit I purchased. And they did not only that but went well above and beyond and replaced my whole unit, not just the remote! Astounded by how much they aim to please their customers. We also have purchased another massager from them (enclosed foot massager) and love that one as well, and with this kind of customer service, we’ll be sure to keep this company and its products on our radar if we need other products. We’ve also let many of our house guests try out our massagers and they’ve all loved them, fighting over who gets to sit on the couch in the massager next. So if you’re looking for a solid line of massagers especially for (big) feet, this is a winner!———-We put this up on our recliner and use it while reading or watching tv, angled up. The knead settings can be a bit too much for my sensitive feet but I like to increase the air pressure. Sometimes even that pressure can be too much and can pinch. The heat isn’t very noticeable for quite a while unless you’re running back to back sessions. My partner also finds ways to squeeze his thighs in for a hamstring massage. It’s awkward to do arms though, so we only do feet, calves and maybe hamstrings. Taking a star off because we wanted more heat function but it’s not as strong as it could be. It’s also a bit pricey. But overall a decent massager.